Orders will be packed and dispatched within 5 days via Royal Mail or courier (the size, weight and value of items will determine which delivery method is to be used). CraftyShutterbug is closed on Mondays so this may cause delay in shipping of items ordered after 6pm on Sundays.
Items being made to order or personalised can take up to an additional 7 days to complete and dispatch, please allow for this when ordering.
UK orders of £30 and over will incur no standard carriage fee (please note that if additional shipping cost is still charged, we will refund it) and all orders placed that total less than this value will see a standard postage charge of £2.80 added, regardless of order composition. Royal Mail will be the primary carrier, a courier will be utilised for bulkier items to reduce delivery costs.
Carriage for European orders is £5.00, regardless of order size or weight.
Customers outside of Europe will incur a £7.50 carriage charge, regardless of order size or weight.
Faulty items will be exchanged, however, it is your responsibility to return them to us (your postage will be refunded once item has been inspected and confirmed as faulty). Replacement items will only be dispatched upon receipt of the faulty item.
Returns are accepted within 14 days but only if goods are in perfect resaleable condition (have not been opened or used). Postage costs for returns will be the responsibility of the customer.
Discrepancies with your delivery should be reported to us within two working days of receipt.